For about 25 years I had at one point two Franchises with Bargain Booze who are the largest drinks company in the UK. The one thing that's most important was customer service and getting comments from Bargain Booze when someone called them to say what great service we gave them was well received by all the staff.
Well this is not a story about myself and Bargain Booze but it's a story about Screwfix. The thing I wanted is not a stock item so it had to be delivered to the local store the next day. I have no problem with the staff or any part of the transaction my problem is with waiting for a reply to there being a problem with a part of the machine I treated myself to. I emailed soon after opening the parcel that UPS delivered.
A vital part that has to be fitted to the machine to allow it to be switched on was damaged and as it was in the main body of the machine I was surprised to find a damaged part included in the packaging. It's now 24 hours and I haven't had a reply to my email about the damage and when I checked my email I found no reply yet.
This story will continue
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