Last week I needed a job doing on my car and again i asked the same garage to diagnose the ABS warning light fault as they had a machine to do a test who had previously ripped me off. Now what could go wrong Plenty.
He quoted 169€ for the parts and I said that I could get them from the UK and I did.
I left the car I asked if he could do a couple of minor jobs as well I
asked carefully how much I needed to get from the bank to pay him. I
asked three times and each time he said between 60/ 70€ each time I
said is that the final amount.
To my horror on my return he said
the bill was 100€, I had taken a friend with me as a witness and I had a
Dictaphone with me in case I needed to back up everything I said should
I need it.
I said to him five times that he said 60/ 70€ and
each time he said he also did the other jobs. Each time I said but I
asked what is the amount of money I need to get from the back but he was
having none of it he said he was an honest man and the cost was 100€.
then after five times of trying to get him to see that when he said 60/
70€ that I asked for the final amount. With not getting anywhere I
asked for his Complaints books and he then tried to negotiate at 80€. I
then explained that as he didn't give me the complaints book when asked I
had to go to the GNR and report him. He soon said OK 70€ but I said no
sorry but I had to report him as he didn't give me the Complaints book
when asked. After he said 70€ twice I said OK and told him I had
recorded the whole conversation and that I will tell all Expats I come
into contact with just how dishonest he is. At this point i told him
that i had recorded everything in case i needed proof of what had gone.
With this I took the keys and left
Moral of the story. Use the complaints book only when you can back up a complaint